PRODUCT DESIGN · REBUILT WITH SAMPLE DATA

Healthcare dashboards that tell teamswhat to do next

Dashboards that show which patients haven't picked up a new prescription, which insurance approvals are stuck, and who to help first. Signed off by the client team.

First FillCare AccessSearchGeneralOverviewWorklist● 3ThresholdsPrescribersAccountReportsSettings
First Fill Decision CenterCare access · Operations
Sample dataClient approvedThreshold 30%
Abandonment rateTarget < 30%34.2%Above goal
Fillable prescriptionsSample baseline48.6KOn track
At-risk recordsAbove the goal1.8KNeeds action
Median time to fillGoal ≤ 3 days3.8dAbove goal
Abandonment trendRate is moving toward target · 8 weeks
RateDelayLocationPrescriber
Target 30%34.2%
Change over 8 weeks−11.9 ptsSynthetic trajectory
Where teams should act firstPriority worklist · fictional locations
North Harbor ClinicAwaiting action68.4%HIGH
Mesa Ridge HealthAwaiting action52.1%REVIEW
Cedar Point MedicalAwaiting action31.7%WATCH
First fill / decision path
Set the goal

Agree what counts as at risk before looking at the numbers.

Find who needs help

Go from the big number to a ranked list of patients.

Watch the trend

See whether things are getting better, and where.

Act on it

Every team sees the same next step, and who owns it.

PRODUCT DESIGN · REBUILT WITH SAMPLE DATA

Healthcare dashboards that tell teamswhat to do next

Dashboards that show which patients haven't picked up a new prescription, which insurance approvals are stuck, and who to help first. Signed off by the client team.

First Fill Decision CenterCare access · Operations
Sample dataClient approvedThreshold 30%
Abandonment rate34.2%Target < 30%
Fillable prescriptions48.6KSample baseline
At-risk records1.8KAbove the goal
Median time to fill3.8dGoal ≤ 3 days
Abandonment trendRate is moving toward target · 8 weeks
RateDelayLocationPrescriber
Target 30%34.2%
Where teams should act firstPriority worklist · fictional locations
North Harbor ClinicAwaiting action68.4%HIGH
Mesa Ridge HealthAwaiting action52.1%REVIEW
Cedar Point MedicalAwaiting action31.7%WATCH
Set the goalAgree what counts as at risk before looking at the numbers.
PRODUCT DESIGN · REBUILT WITH SAMPLE DATA

Healthcare dashboards that tell teams what to do next

Dashboards that show which patients haven't picked up a new prescription, which insurance approvals are stuck, and who to help first. Signed off by the client team.

First Fill Decision CenterCare access · Operations
Sample dataClient approvedThreshold 30%
Abandonment rate34.2%Target < 30%
Fillable prescriptions48.6KSample baseline
At-risk records1.8KAbove the goal
Median time to fill3.8dGoal ≤ 3 days
Abandonment trendRate is moving toward target · 8 weeks
RateDelayLocationPrescriber
Target 30%34.2%
Where teams should act firstPriority worklist · fictional locations
North Harbor ClinicAwaiting action68.4%HIGH
Mesa Ridge HealthAwaiting action52.1%REVIEW
Cedar Point MedicalAwaiting action31.7%WATCH
Set the goalAgree what counts as at risk before looking at the numbers.
Challenge

Care teams could see what happened, but not which patients needed help first or what to do next.

Role
Designed four decision dashboards that put the next step beside the numbers. The client team signed them off.
Platforms
LookerBigQuery
Challenge

Care teams could see what happened, but not which patients needed help first or what to do next.

Role
Designed four decision dashboards that put the next step beside the numbers. The client team signed them off.
Platforms
LookerBigQuery
Challenge

Care teams could see what happened, but not which patients needed help first or what to do next.

Role
Designed four decision dashboards that put the next step beside the numbers. The client team signed them off.
Platforms
Looker · BigQuery
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